Navigating the Consumer Brand Growth Journey: Insights and Strategies
I’m frequently asked how to best scale consumer brand growth. One of the lessons I’ve learned about scaling brands and
CRV Listening Lab – Unlocking Deeper Customer Insights
So, you have embraced the concept of the new Customer Ecosystem, you have your arms around your Net Promoter Score,
Content that Scale
Content management is no joke. It’s a very time-consuming process that can often feel overwhelming. That said, content is perhaps
Maximizing Growth with Net Promoter Score (NPS) in DTC
In today’s DTC environment, the traditional sales funnel no longer accurately represents the customer journey. The funnel has been flipped
Navigating Omninichannel
Want to navigate the Omnichannel journey? ???? I’ve had the honor of working with leading consumer brands from Fortune 500
The Customer is Always Right Now!
The customer is still “always right.” The difference today is that the customer is “always right NOW!” Instant gratification required.
Mastering the Shift: Key Trends in Omnichannel Marketing Strategy
Looking in the rearview mirror cannot predict the future, but it can help navigate the journey more smoothly and successfully.
Optimizing Data Driven Experiences
I just had the strangest experience. A brand that I’ve been loyal to for 5 years just sent me a
From Possibilities to Priorities
E-commerce has become an increasingly crowded market space with competition a click away. What worked five years ago simply doesn’t